AI Agent
An AI agent that works the shift no one wants
Nights, weekends, lunch breaks — your AI agent greets every visitor, answers what it confidently can, and hands off to your team with a note the moment a real person is needed.
AI agent is included on the Elite plan
AI Agent
On shift
24/7
AI agent coverage
<10s
Average first response
70%
Resolved without a human
How it works
First reply, real reply, right handoff
Tries every message
Every visitor message is tried by the AI agent first — greeting, questions, and follow-ups alike.
Answers confidently
It replies as "AI Agent" right in the widget, using the conversation in front of it — no separate setup.
Hands off cleanly
Anything it can't resolve is flagged "Needs you" in your inbox, then goes quiet the moment you reply.
The difference
Support with and without an AI agent
Without
- –Visitors wait for someone to come online
- –Simple, repetitive questions still need an agent
- –Night and weekend messages pile up unanswered
- –Handoffs lose context between systems
With Ramsay Solutions
- Every visitor gets an answer within seconds
- The AI agent clears those on its own
- The AI agent is on shift 24/7
- Handoffs carry the full conversation, in the same inbox
Built for
Wherever your visitors are asking questions
E-commerce
Shipping times, return policies, order status — answered the moment a shopper asks, at 2am or 2pm.
SaaS support
Plan differences, how-to questions, and account basics handled instantly, freeing your team for real bugs.
Agencies & services
Every inbound lead gets a fast, capable first reply — even outside business hours — so fewer of them go cold.
Questions
Frequently asked
Is the AI agent actually answering, or just suggesting replies?+
On the Elite plan, the AI agent replies to visitors directly, in real time, and only hands off when it can't confidently help. On Premium, it drafts a reply and a summary for an agent to send instead.
What happens when it can't answer something?+
It says so — no guessing, no made-up answers. The conversation is flagged "Needs you" in your inbox with full context, so whoever picks it up isn't starting cold.
Do I need to train it or maintain a knowledge base?+
No separate training step — it works from the conversation in front of it. You can jump into any chat at any time, and the moment you reply, it steps aside for that conversation for good.
Put an AI agent on your website today
Sign up, switch to Elite, and turn it on — your AI agent can start answering visitors within minutes.
Create your account