Ticketing
A helpdesk for what chat can't finish in one sitting
Some requests need more than a quick reply. Track them with a status, a priority, an owner, and a due date — separate from the flow of live chat.
Included on Premium and Elite
Tickets
3 open#104 Refund request — order 4482
Open#103 Can't update billing address
In progress#102 Feature request: dark mode
OpenEverything you need
A standing queue for requests that need follow-through
Status & priority
Track every request from open to resolved, with a priority level so the urgent ones don't get buried.
Internal notes
Leave context for teammates that the requester never sees — separate, visually distinct from replies.
Due dates & assignees
Put a ticket on someone's plate with a deadline attached, so nothing sits unowned.
Convert from chat
Turn a live conversation into a ticket in one click — the full transcript comes with it.
One click away
From live chat to ticket, without retyping a thing
When a chat turns into something bigger than a quick answer, convert it into a ticket right from the inbox — the whole transcript comes along, so context is never lost.
Questions
Frequently asked
How is this different from the live chat inbox?+
Live chat is for real-time conversations. Tickets are for requests that need more than a quick back-and-forth — status, priority, an owner, and a due date, tracked over days rather than minutes.
Can I turn a chat into a ticket?+
Yes — use "Convert to ticket" on any conversation in your inbox and the full transcript is copied into a new ticket, ready to assign.
Which plans include ticketing?+
Ticketing is included on Premium and Elite. It's not available on Basic.
Give the bigger requests a home of their own
Sign up on Premium or Elite and your ticketing queue is ready from day one.
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